Return and Refund Policy
Last updated: April 16, 2020
Thank you for your engagement wiith One Stop Seafarer Service.If, for any reason, You are inquiring for Refund, We invite You to review our policy on refunds and returns.The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to One Stop Seafarer Service.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.The deadline for cancelling an Order is 7 days from the date on which You received the Goods or Service on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- Send email to info@seafarerservice.com
- Whatsapp +15172801007
- Office Head Quarter Address : One Stop Seafarer Service, 304 S. Jones Blvd #7702 Las Vegas NV89107
We will reimburse You no later than 120 days from the day on which We received the returned Goods or proof of payments verified refund form. We will use the same means of payment as You used for the Order, and You will incur fees for such reimbursement up to 50% if your claim have reached more than 7 Days from the date of your payments .
ALL SERVICES CHARGE AND TAX ARE NON REFUNDABLE
Conditions for Returns/Refund
In order for the Goods / services to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- You have the receipt or proof of purchase
The following Goods/service cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The providing of Services which are deemed already been used
- The Providing of Services that can not be refunded
- The Providing of Services that be come obsolette due to irregular circumstances such as callamity, war, and bankcruptcies of parties involved
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods if applicable to Us. You should send the Goods at the following address:
US Office Address
One Stop Seafarer Service, 304 S. Jones Blvd #7702 Las Vegas NV89107
Indonesia
Sea Education Institute
Menara BCA Fl 50
Jl. MH Thamrin No.1
Jakarta Pusat 10310
Indonesia
For Services product, you may need to submit the proof of payments through the provided form below.
We will update you once your payment proof has been confirmed or validated by our financial team
For all Services Product that have been carried out, included and not limited to; Medical, Insurance, Sea farer deployment processing, membership, registration, visa fee, Flight ticket fee, taxes are non refundable.
We cannot be held responsible for Any lost as a result of self resignation and for any personal reason that causes lost and damage on our services
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- Send email to info@seafarerservice.com
- Whatsapp +15172801007
- Office Head Quarter Address : One Stop Seafarer Service, 304 S. Jones Blvd #7702 Las Vegas NV89107
Full Name
Phone Number
NIK / ID Number
Types of Goods or Services Purchased
Other Services / Product
Date of Payments
/
/
Amount
Rp
Designated Bank Account (Name and Acct No)
Origin Bank Account (Name and acct no)
References
Scanned of Proof of payments
Upload Image
Proof of Payment 2
Upload Image
Proof Of Payment 3
Upload Image
Reason of Refund
Valid Email Address
by submitting this form, I completely Agree to the terms and conditions
Alamat
+15172801007
info@seafarerservice.com
Head Quarter:
One Stop Seafarer Service
304 S. Jones Blvd #7702
Las Vegas NV 89107
Associate Office
Sea Education Institute
Menara BCA Fl. 50
JL. MH. Thamrin no.1
Jakarta Pusat 10310
Metode Pengiriman
Berita Newsletter
@2025 Seafarer One Stop Service Inc.